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Terms and Conditions
14-day Money-Back Guarantee from Receipt of Order
If the ordered goods do not meet your expectations or if you are dissatisfied with your purchase for any reason, you can return the goods within 14 days without providing any explanation. Please note: every returned product must be undamaged and unused. The customer pays the shipping costs.
Secure Delivery
We value our customers and strive to offer the best service possible. Therefore, we also offer secure delivery. In the event that your order is lost or damaged, we will send you a new order free of charge, created based on your original order. We ensure that you are always satisfied with the goods you ordered. The new order will be delivered to you on a different date.
Unlimited Mileage Warranty
A 12-month warranty is offered for refurbished fuel injectors, with no mileage limit. Customers are not subject to any restrictions and can fully utilize their transport vehicles. For new replacement parts (for private customers), a standard warranty of 24 months is granted.
Test Results Report
For each refurbished fuel injector, you will receive a test report and possibly new codes.
Part Inspection by VIN Code
No master has fallen from the sky, and therefore we understand if you have selected the wrong type of replacement part. Send us your chassis number, and we will gladly check whether the selected fuel injector is suitable or not. In case another fuel injector is purchased, the next step will follow. The customer can be refunded, or alternatively, an offer for the delivery of a suitable fuel injector will be made.
Refund of a refundable deposit within 3 days
After receiving your old fuel injector, it is no longer possible to refund the refundable deposit. You will receive your refund within 3 days at the latest.
Insured Shipping
We offer insured shipping for all deliveries to Germany, Austria, and all European Union countries.
General Terms and Conditions
1) Introductory Provisions
a) These Terms and Conditions apply to Jectec, operated by the company JECTEC s.r.o, ID: 219 09 300 (hereinafter referred to as "Seller"), which is engaged in the sale of fuel injectors. The contractual relationship defines the rights and obligations arising from the purchase contract concluded between the Seller and a physical person (hereinafter referred to as "Buyer") via the Seller's online store, according to the valid legal regulations of the United Kingdom. The Seller's online store is located at https://jectec.de (hereinafter referred to as "Online Store").
b) These terms and conditions do not apply to the conclusion of a purchase contract with a legal entity of the Buyer or a person who places an order as part of their commercial or independent professional activity.
c) Under the concluded purchase contract between the Seller and the Buyer, changes may apply that take precedence over these terms and conditions.
d) The purchase contract, these terms and conditions, and the personal data protection information are provided in the Czech language. The terms and conditions and the personal data protection are part of the purchase contract between the Buyer and the Seller.
e) The Seller can modify or update the Terms and Conditions and the Personal Data Protection information. These actions will in no way affect or invalidate the rights and obligations arising from the effect of the previous version of the terms and conditions and the personal data protection information. The aforementioned texts will be published on the Seller's website and will always be available to the Buyer.
2) Conclusion of the Purchase
a) The online store operated by the Seller includes an offer of fuel injectors with descriptions and prices. The prices include taxes. The above information is valid for as long as the online store remains available. The online store also contains information about the delivery costs of the injectors. The online store jectec.de sells new and refurbished fuel injectors.
b) The purchase contract is concluded outside the business premises via the website where the online store is located.
c) In cases where an international purchase contract is concluded between the Seller and the Buyer, the Buyer acknowledges that they are responsible for the costs associated with customs clearance or other fees, which are subject to the laws of the respective country.
d) The new purchase contract for a fuel injector is concluded on the Seller's website via an order form, which is provided to the Buyer after selecting the chosen product in a virtual shopping cart. This form must be completed by the Buyer. The form contains, in addition to the information about the ordered injectors, the payment and delivery methods, as well as the contact information of the Buyer, which is necessary for the delivery of the order.
e) Before submitting the order, the Buyer has the right to check and, if necessary, modify or edit the entered data. The order is submitted by pressing the "Submit" button found at the bottom of the order summary.
f) There are two options to order refurbished fuel injectors, or in other words, the refurbished injectors: the first option (previously referred to as "Advance Payment for Your Injectors") allows for the pre-sending of original spare parts. In this case, there are no additional costs, such as a deposit.
- The second option (marked as "including a refundable deposit ※ with the refundable amount per piece" at Jectec) allows the purchase of refurbished injectors, allowing the customer to keep their refurbished injectors, meaning they do not need to return them to the dealer. In this case, Jectec has created an advance payment system for ordering.
The deposit is refunded within 3 days after the delivery of the original injectors to the provided address. The customer is responsible for sending the original injectors within 14 days of the delivery of the refurbished injectors and in normal wear condition. The customer acknowledges that the deposit for broken, damaged, or disassembled injectors will not be refunded.
g) The order becomes binding for both the Seller and the Buyer when the Buyer submits the order via the order form and the Seller confirms the order. An order confirmation and processing notification will be sent to the Buyer via email.
h) By submitting the electronic order, the Buyer agrees that the Seller may continue to communicate and send information to the Buyer via email.
3) Payment Terms
a) The Seller allows the Buyer to pay for the order, which also includes shipping costs, in various ways. The Buyer may choose the payment method that is most convenient for them.
b) The payment methods available to pay for the order via the Seller's online store are:
- Bank transfer to the Seller, whose bank details are provided in the order confirmation
- Credit cards
c) Once the price of the order, including the shipping costs, is applicable, the Seller will issue a tax receipt to the Buyer.
d) According to the sales record law, the Seller is required to issue a receipt to the Buyer. At the same time, they must register the received income online with the tax authority or, in case of technical failure, no later than within 48 hours.
4) Tax Obligation
a) The prices of individual fuel injectors are listed on the Seller's website, including taxes, in the legal amount according to the legal regulations of the United Kingdom.
5) Withdrawal from the Contract
a) Withdrawal from the contract is governed by the current legal regulations of the United Kingdom, most often selected provisions of the Civil Code.
b) The Buyer acknowledges that it is not possible to withdraw from the purchase contract when the selected goods have been modified or adapted at the request of the Buyer.
c) The Buyer has the right to withdraw from the purchase contract within 14 days from the date of receipt of the fuel injectors. This does not apply to the case mentioned in Article 4, letter b).
- Withdrawal from the contract can be notified to the Seller via electronic communication (email).
- Withdrawal from the contract can also be sent in writing to the address mentioned in the introduction of these Terms and Conditions.
- In case of returning the goods within 14 days, the full return of the order is required.
d) If the Buyer withdraws from the purchase contract, the contract is terminated. Therefore, the Buyer is obligated to return the purchased fuel injectors immediately to the Seller.
- These must be delivered to the Seller within 14 days of the cancellation notice, at the Buyer’s expense.
- The Buyer is required to return only unused and undamaged goods in their original packaging.
- When returning goods, the Buyer is responsible for their return and shipping to the Seller. The Buyer agrees to bear the shipping costs for returning the goods in full.
6) Delivery Conditions
a) Delivery is understood to mean the handing over of the ordered goods, i.e., fuel injectors, into the Buyer’s possession, and the Buyer is responsible for receiving the goods at the agreed delivery address.
b) The Seller provides delivery for the entire territory of the United Kingdom.
c) The Seller is obliged to deliver the goods to the Buyer within the delivery period specified in the order confirmation. If no specific delivery time is indicated, the goods must be delivered to the Buyer within 30 days of the contract conclusion, unless otherwise agreed.
d) The Seller is responsible for ensuring that the goods are delivered in good condition, and the goods are packed and protected against damage during transport.
e) If the Buyer is absent at the time of delivery, the delivery company will attempt to contact the Buyer to arrange a new delivery time or will leave a notice about the attempted delivery, which the Buyer can use to pick up the goods from the delivery company's office.
f) The risk of damage to or loss of the goods passes to the Buyer upon the delivery of the goods to the Buyer or to the third party authorized by the Buyer to receive the goods.
g) In case of a complaint regarding the delivery of the goods (e.g., incorrect or incomplete delivery), the Buyer must notify the Seller as soon as possible, but no later than within 3 days after receiving the goods.
7) Rights and Obligations of the Buyer
a) The Buyer is obliged to pay the purchase price for the goods in the agreed manner and to take possession of the goods within the specified delivery period.
b) The Buyer is responsible for providing accurate and complete contact information to ensure the proper delivery of the goods.
c) If the Buyer is not available at the time of delivery, they are responsible for contacting the delivery company to arrange another delivery time or to pick up the goods from the delivery company's office.
d) The Buyer is obligated to inspect the delivered goods upon receipt. If there are any defects or discrepancies (e.g., missing items or damaged goods), the Buyer must immediately inform the Seller to resolve the issue.
8) Rights and Obligations of the Seller
a) The Seller is obliged to deliver the goods in the specified quantity, quality, and design in accordance with the contract.
b) The Seller is obliged to deliver the goods to the Buyer within the agreed time frame and to ensure that the goods are properly packaged and protected during transport.
c) If the Seller cannot deliver the ordered goods due to exceptional circumstances, they are obligated to inform the Buyer promptly and offer a replacement product or cancel the order.
d) The Seller is obligated to provide the Buyer with necessary documents (such as an invoice or proof of purchase) in accordance with the applicable regulations.
9) Liability for Defects and Warranty
a) The Seller provides a warranty for the goods sold. The warranty period for refurbished fuel injectors is 12 months from the date of delivery. The warranty period for new injectors is 24 months from the date of delivery, unless otherwise agreed.
b) The Buyer is entitled to claim a warranty if the goods are defective, i.e., if they do not meet the agreed quality or functionality. The Buyer can submit a complaint regarding the defect, and the Seller will either repair the goods or replace them with a new one.
c) The Buyer is entitled to request a refund or a price reduction if the Seller is unable to repair or replace the defective goods within a reasonable time frame.
d) The Buyer must submit the complaint within 2 months from the date when the defect was discovered. The complaint must be submitted to the Seller along with proof of purchase and a description of the defect.
e) The Buyer must ensure that the goods are used and maintained in accordance with the Seller’s instructions. The warranty does not cover defects caused by misuse or improper handling.
10) Final Provisions
a) These Terms and Conditions are effective as of the date of publication on the Seller's website and apply to all contracts concluded after this date.
b) Any dispute arising from the purchase contract or these Terms and Conditions shall be governed by the laws of the United Kingdom. In case of a dispute, the competent court is the court having jurisdiction over the Seller’s registered office.
c) If any provision of these Terms and Conditions is found to be invalid or unenforceable, the invalid provision shall be replaced with a provision that reflects the original intent as closely as possible. The remaining provisions shall remain in full force and effect.
d) The Buyer confirms that they have read and understood these Terms and Conditions and agree to be bound by them when placing an order with the Seller.