Delivery

Packaging of Shipments

The postage cost is a flat rate of 11.90 EUR including VAT or the equivalent in local currency including VAT. We do not charge packaging or other processing fees. When creating two separate orders, the shipping costs for both orders will be calculated separately.

The packaging is adequately sized, and your injections are well protected.

Shipping to Germany and Austria: The delivery time is usually 3-4 working days. All shipments are insured. In the event of loss by the carrier, you will receive a new shipment in accordance with the order without additional payment within the replacement delivery period. Damaged shipments must be reported to the carrier at the time of delivery.

Return of Goods within 14 Days: If you wish to cancel your order, please complete the cancellation form and send the goods to our address.

Please note that injections are marked.

Complaints: In the event of a complaint, send the goods to one of the addresses listed below. Complaints will be resolved within 30 days by refund or exchange.